Senior Business Systems Support Analyst

Job Description

Senior Business Systems Support Analyst – Acturis

Hyrbid Working – 1 Day Per Week in Milton Keynes

We’re looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.

Key Responsibilities

• Deliver management information to senior leadership.
• Provide key support for projects leveraging Acturis as a core back-office system.
• Assess Acturis system updates and coordinate related tasks with the Applications Manager.
• Translate technical upgrades into user-friendly guides and deliver training to Super Users.
• Maintain accurate system configuration records.
• Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
• Gather feedback and enhancement suggestions from users and liaise with Acturis.
• Share best practices, tips, and guidance with Super Users.
• Create and execute test scripts to support UAT for new features or documentation.
• Deliver responsive 2nd line support through the internal Acturis helpdesk.
• Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
• Identify and address recurring issues, training gaps, or system improvement needs.
• Support the document templates team as needed.
• Provide mentorship to junior team members in Acturis.

Skills & Attributes

• Minimum of 5 years' experience supporting Acturis (essential).
• Background in a similar support or systems administration role preferred.
• Strong knowledge of the insurance sector and how the business operates.
• Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
• Previous experience in insurance or financial services is ideal.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• High attention to detail and accuracy.
• Strong time management and organisational skills.
• Skilled negotiator and confident communicator across all stakeholder levels.
• Proficient in Microsoft Office applications.
• Willingness and ability to mentor and develop colleagues.

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