Desktop Support Engineer – Bilingual (English & Japanese)
Central London – 5 Days Onsite
£150 per day – Inside IR35
Initial 6 Months
✅ Fluent in English & Japanese
✅ 2nd Line IT Support – 3+ years’ experience
✅ Hardware, Software & Network Troubleshooting
✅ Ticketing Systems & IT Service Management
✅ Customer-focused with excellent problem-solving
You’ll be joining a dynamic team providing 2nd Line IT Support across a global financial services environment. You’ll be the go-to for diagnosing and resolving issues across desktops, laptops, mobile devices, and conferencing equipment.
This is a hands-on role – you’ll be based at the Technology Bar, supporting walk-ups, calls, and emails. You’ll also perform daily checks across devices and infrastructure, escalating to 3rd line where needed.
The Role
- Provide hands-on support across desktop, laptop, and mobile devices
- Manage incidents, service requests, and escalations via ticketing systems
- Build and configure laptops and PCs using SCCM and standardised images
- Troubleshoot hardware, software, printing, and network issues
- Support meeting room and video conferencing technology
- Work with wider infrastructure and support teams on projects
What You’ll Need
- Fluent English & Japanese – essential
- 3+ years in a 2nd line IT support role
- Strong diagnostic skills and technical troubleshooting
- Understanding of basic networking (IP, DNS, VPNs)
- Familiar with tools like SCCM, Active Directory, and remote support platforms
- Customer-centric with clear communication skills
Bonus if you’ve worked in financial services or enterprise environments.
Apply via the link provided or email Barry.Ansell@HarringtonStarr.com for a faster review.
…