Job Title: Customer Support AdviserJob Type: Full time, Permanent
Work Location: In office
Flotek Group is a fast-growing Tech Company providing IT and Comms technology to a range of businesses. With regional sales and support locations across the UK our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. They value their staff and offer a fantastic working environment and culture.
We are looking for an enthusiastic customer service-focused individual with contact centre background. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner.· Asking relevant questions to help determine the customer’s needs.· Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries.· Escalating matters of an urgent nature to the relevant IT and Telecoms specialists.· Identify opportunities to improve customer service processes with the objective to deliver World Class Service.
Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms.· Comfortable using CRMs to log customer queries in a detailed manner.· Keep high standards of customer service at all times while responding to high call volumes.
Customer Services Executive, Customer Service Representative, Customer Service Consultant, Customer Service Administrator, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent, Helpdesk Agent, IT Customer Support, Telecoms Support, may also be considered for this role….