Spirehouse are currently supporting a West Midlands based Housing Association in need of a Resident and Community Engagement Officer.
The Opportunity:
My client in the West Midlands is seeking an experienced resident and community engagement officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.
The successful candidate will:
- Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases.
- Ensure prompt and appropriate responses and resolutions to meet the needs of our residents whilst adhering to regulatory standards.
- Signpost residents to external support services where appropriate.
- Facilitate and coordinate with other departments as required to resolve any issues arising.
- Assist in developing and maintaining key relationships with partners.
- Ensure that all regulatory and consumer standards are met at all times.
- Monitor, collate and assist with the production of reports for the Customer Committee as required.
- Receive and process queries by multiple means e.g., telephone/email and in-person.
- Be responsive to customer and business needs.
Further information:
- Interviews to commence 5th May.
- Permanent Position.
- £28,350 – £33,600 (Dependant on experience).
- Full-time working pattern – 37 hours.
- Hybrid (A.M meets in Head Office X2 per week) The rest shall be out in the community.
Requirements:
- Full UK driver’s licence with access to a vehicle.
- Must have similar experience within a Social Housing setting.
Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.
Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
#J-18808-Ljbffr…