Support Engineer
Location: London (onsite)
Salary: Up to £40,000 per annum
We are currently looking for a dynamic and skilled Support Engineer to join our client’s small but growing team based in London. This is a standalone IT support role where you will be the go-to person for all IT-related matters, handling a variety of technical issues both onsite and remotely. You will be a key part of the team and will ensure smooth day-to-day operations by providing support to users at all levels.
Key Responsibilities:
- Provide 2nd line support to all employees, both onsite and remotely.
- Manage and maintain a range of technologies, including Active Directory, Windows Server, Entra ID, Office 365, Exchange Server, firewalls, switches, Intune, Autopilot, SCCM, networking, and VPNs.
- Act as the primary IT support contact for all internal users, resolving technical issues and providing timely solutions.
- Work with the company’s MSP as required to resolve complex issues or implement improvements.
- Support business-critical network-related issues out of hours, including weekends, when necessary.
- Ensure IT systems and networks are maintained, updated, and secure.
- Collaborate with the wider team to meet deadlines and deliver on operational requirements.
Key Skills and Experience Required:
Proven 2nd line support experience with strong troubleshooting abilities.
- In-depth experience with technologies including:
- Active Directory
- Windows Server
- Entra ID
- Office 365
- Exchange Server
- Firewalls and switches
- Intune and Autopilot
- SCCM
- Networking and VPNs
Comfortable working in a standalone role, managing multiple priorities effectively.
Availability to provide out-of-hours support for urgent network issues.
Additional Information:
- This is a key role in supporting the operations of the business.
- You will need to be able to respond to business-critical issues outside of normal office hours (including weekends).
- The role offers a competitive salary of up to £40,000 per annum.
If you are a versatile IT professional looking for a hands-on, standalone role with plenty of responsibility and the chance to make a real impact, we would love to hear from you.
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