Sporting Solutions, a subsidiary of Betsson Group, is one of the world’s leading names in sports betting technology and trading. We provide real-time pricing, risk management and trading capabilities for sportsbooks globally; our platform supports sportsbooks through advanced technology solutions, including a hybrid infrastructure spanning on-premise VMware data centres, AWS, GCP and Azure and we are committed to automation, scalability and resilience.
With a team of almost 250 staff, primarily based at our central London headquarters, we are undergoing a strategic transformation. Moving away from traditional legacy infrastructure, we are embracing a modern, cloud-focused approach underpinned by Infrastructure as Code (IaC) and automation-led technologies and as part of this transformation, we are continuously enhancing our infrastructure to drive greater reliability, performance and innovation
Responsibilities
The Technology Operations team at Sporting Solutions is responsible for designing, developing and operating all infrastructure used across our data centres, public cloud and office locations. This encompasses the platform, including both 3rd party and internally developed applications, infrastructure, ancillary services and end-user computing.
As a Tier 2 Platform Engineer, you will play a key role in maintaining and improving our platform infrastructure while driving the adoption of cloud-based and automated solutions. You will serve as a critical escalation point for Tier 1 support, handling complex issues that require deep technical expertise. Working collaboratively with other teams, you will proactively enhance the platform through automation and participate in an on-call rota to ensure 24/7 platform reliability.
Additionally, you will work within an Agile environment, participating in sprint-based workflows and managing tasks through Atlassian tools, including Jira and your role will also involve handling incident management via PagerDuty as this includes responding to and efficiently resolving incidents to ensure operational systems are maintained and SLAs are met.
Technical Skills
Essential
Cloud Infrastructure and Deployment
- Intermediate experience with public cloud (preferably Google Cloud), private cloud deployment, VMWare (or similar hypervisors) and Kubernetes.
Infrastructure as Code (IaC)
- Intermediate experience with Terraform (Terragrunt) for deploying and managing infrastructure.
Automation and Scripting
- Proficiency with automation tools (e.g., Ansible, Chef, Puppet).
- Scripting experience in Bash, PowerShell, or Python for system automation.
CI/CD and DevOps Practices
- Experience with CI/CD tools (e.g., Octopus Deploy, GitHub Actions, TeamCity, Jenkins, Azure DevOps).
Monitoring and Observability
- Familiarity with observability concepts and ensuring system reliability.
- Experience with monitoring tools like Prometheus, Grafana and Sumo Logic.
System Configuration and Documentation
- Experience designing, documenting, amending and refactoring moderately complex software configurations for deployment and system components.
Server Administration and Operating Systems
- Intermediate experience with Linux and Windows server operating systems.
Preferable
Incident Management and Platform Resilience
- Understanding of incident management processes, including prioritising, diagnosing and resolving incidents.
- Root cause analysis (RCA) skills and facilitating recovery to ensure platform resilience.
Architectural Knowledge
- Familiarity with architectural concepts such as APIs, AMQP et al. and familiarity with database, caching and storage solutions.
Networking and Security
- Understanding of networking infrastructure, routing, switching and security protocols.
- Experience with F5 Load Balancers, Firewalls, Subnets, DNS, VPNs and Encryption.
Message Brokers and Streaming Technologies
- Experience with maintaining and upgrading message brokers like RabbitMQ, Kafka, GCP Pub/Sub, or AWS SQS.
Nice to Have
Agile and Operational Support
- Experience working within agile workflows, managing tasks in Jira.
- Experience handling operational support tasks
Cross-Functional Collaboration
- Collaboration with Tier 1 support, DevOps and software development teams to ensure platform stability and to modernise infrastructure.
Service Delivery and ITIL
- Intermediate experience in working within a Service Delivery framework, ideally ITIL, to ensure consistent service quality.
Operational Procedures and Task Automation
- Experience executing operational procedures and amending existing automation tasks.
- Proficient in automating routine system administration tasks using standard tools and basic scripting.
System Maintenance and Change Management
- Contributing to system maintenance, monitoring performance, documenting changes and implementing changes based on requests.
On-Call Support and Incident Response
- Participating in an on-call rota, using PagerDuty to manage mainly P1 – P3 incidents, ensuring minimal downtime and maintaining service continuity.
Active Directory
- Experience or an understanding of migrations and AD forests containing Production on-prem servers.
- Troubleshooting AD issues that are escalated by Tier 1.
Microsoft 365 (mainly Microsoft Entra and Exchange Online)
- Experience or an understanding of enhancing security and compliance in cloud IdP and email services.
- Troubleshooting identity and email delivery issues that are escalated by Tier 1.
Personnel Traits
- Problem solver and critical thinker
- Communicative and collaborative
- Proactive, self-motivated and can prioritise
- Calm, flexible, adaptable and wishes to continuously learn
- Strong attention to detail
- Customer focused and team orientated
- Minimum 3+ years’ experience
- Any professional certifications or degree education a bonus
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