Air Freight Operator

Role Purpose:

The primary objective of this role is to manage Air Freight accounts from start to finish, ensuring excellent customer service and building strong relationships through consistent, high-quality service delivery.

Position Specification:

Full Account Management:

• Oversee all bookings from initiation to completion for assigned customers.
• Develop and maintain strong relationships with allocated customers.

Coordination and Communication:

• Issue booking instructions to overseas offices.
• Handle both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery.
• Provide proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise.

Customs and Logistics:

• Process UK Customs clearances and manage other sites involved in the shipment.

Customer Support:

• Develop processes and tools to enhance customer communication.
• Take and handle customer inquiries promptly, ensuring timely and accurate billing and accruals.

End-to-End File Responsibility:

• Assume full responsibility for handling all aspects of the file from booking to invoicing.

Key Skills:

Air Freight Expertise:

• Strong background in Air Freight Forwarding, with knowledge of both imports and exports.
• Comprehensive understanding of the entire Air Freight process from start to finish.

Customer Service:

• Excellent communication skills in both written and spoken English.
• Strong interpersonal abilities, capable of building and maintaining client relationships.

Attention to Detail & Results-Oriented:

• Meticulous attention to detail with a focus on achieving results.
• Ability to prioritize tasks, work under pressure, and act independently when necessary.

Package:

• Salary: £30,000 – £40,000 + Annual Bonus
• Holidays: 25 days + Bank Holidays
• This role is well-suited for individuals with experience in Air Freight, looking to take full ownership of the account management process while building strong client relationships.

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