Job Description
This is a technical support role for a GERMAN speaker who likes customer care and is based around the READING area (or commutable) . There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector, and you will deal with inbound calls and help with straight forward laptop and other queries. There is an admin content and the team is friendly and warm.
Job Title: German-Speaking Technical Support Customer care
Sector: Automotive
Language Requirement: Fluent German
Salary: £27,000 plus excellent benefits
Location: Reading (Hybrid work with 3 days in the office is available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm
About the Company:
Huge US business within technical and automotive. The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of
The Role:
You will support automotive dealerships in Germany, Switzerland, and Austria and will be the frontline representative of the company. This is an inbound role with plenty of admin work. It’s a varied position
Technical
- Identify and resolve straight forward problems with PC /Laptop hardware/ software
- Take inbound calls
- Determine which piece of equipment is faulty
- Escalate the problem to a 2nd line support expert
- Try and rectify the issue over the phone.
Customer care admin
- General Admin and logistics work
- Check warranties
- Arrange delivery of temporary loaned equipment
- Coordinate collection of laptops that are under Warranty
- Chase customers for the return of loaned equipment
- Get sign off
Requirements
- Fluent German
- Enjoy problem solving
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