Job Title: Compliance AdministratorLocation: Office Based in GloucesterSalary: £25,000Contract Type: Full time permanent
The Compliance Administrator plays a crucial role in assisting the Third-Party Oversight Manager in managing the oversight process of Appointed Representatives (ARs), Introducer Appointed Representatives (IARs), and other third-party distribution relationships. This position provides administrative and operational support to ensure efficient and effective oversight activities.
Responsibilities:
Administrative Support:
– Maintain accurate and up-to-date records, documentation, and databases for all third-party entities
– Coordinate and schedule site visits, meetings, and training sessions
– Prepare and distribute meeting agendas, minutes, and other relevant materials
– Assist in the preparation of reports, presentations, and other documentation as required
Oversight and Monitoring Support:
– Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics.
– Support the coordination and execution of mystery shopping exercises within AR premises.
– Monitor and track training completion data for AR colleagues.
– Assist in the preparation of AR oversight packs for governance forums.
Communication and Coordination:
– Act as a liaison between the Third-Party Oversight Manager and third-party entities, facilitating effective communication and coordination.
– Coordinate and schedule Approved Person check-in calls and regulatory update sessions.
– Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities.
Project and Task Management:
– Support the Third-Party Oversight Manager in managing projects and initiatives related to third-party oversight.
– Maintain project timelines, task lists, and follow-up on outstanding items.
– Assist in the coordination and implementation of new processes or systems related to third-party oversight.
Continuous Improvement:
– Identify opportunities for process improvement and streamlining within the third-party oversight function.
– Suggest and implement changes to enhance efficiency and effectiveness.
– Provide feedback and recommendations to the Third-Party Oversight Manager based on observations and insights.
Skills & Experience:
– Considerable experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications.
– Strong stakeholder management
– Attention to detail
– People management
– Well-developed report writing, verbal and written communication and presentation skills;
– Familiarity and competency using MS Office (Word, Excel, Outlook)
– Strong organisational and time management skills
– Good written and verbal communication
– Ability to influence
– Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material (Desirable)
– Understanding of the insurance placement process (Desirable)
Why Join Us?
– Competitive salary and benefits package
– Flexible working and holiday options
– Pension, enhanced parental leave, and life insurance
– Discounts on technology, travel, and leisure
– Learning and development opportunities
– Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.#HP
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