ClearBank, established in 2015, is a pioneering force in the UK’s banking industry, being the first new clearing bank in over two centuries. Starting with a modest team of four, it has experienced exponential growth, now boasting a workforce of over 700 and a profitable end of year. The bank has made significant strides in payment services and banking solutions, serving a diverse clientele of over 200 businesses. With a recent investment boost aimed at global expansion, ClearBank is poised to extend its innovative services beyond the UK, starting with Europe. ClearBank is committed to technological advancement evident in our strategic use of AI to enhance operational efficiency and customer service, positioning it as a leader in the fintech sector.
About us
ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions— use our API to power their banking infrastructure.
But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.
The Role
As VP of Engineering, Customer Products, you will take accountability for the execution, operation, and performance of all our customer-facing products e.g. Payment systems, Accounts products, and FX.
Tech: You will lead a diverse set of clusters with circa 13-15 engineering teams building and operating our critical products and services.
Organisational: You will work in tandem with the VP of Product to deliver on outstanding outcomes for ClearBank and its customers, covering both commercial fit, timely execution, and the highest levels of performance, availability, and scale to align with our constant growth. With direct reports consisting of several Directors of Engineering, you will be an experienced manager of managers, able to set direction and see it through to completion.
Culture: You will be a cultural ambassador internal and externally, promoting people through great mentoring and hiring across the team of mixed experience individuals.
The role requires a passionate person who can manage challenging priorities and remove confusion for their team by leveraging data and business insights. The ability to be customer-focused and innovative while bringing our stakeholders on the journey and helping shape the strategic direction of the business.
Responsibilities
- Manage and support high volume, performance sensitive business critical products and services
- Manage strategic customer and supplier relationships
- Make business critical buy vs build decisions
- Effective cost management (Cloud cost management, Third Parties, Development cost)
- System uptime and disaster recovery management
- Drive autonomy and efficiencies within engineering teams by removing cognitive load
- Ensure ClearBank is always adhering to security best practices
- Mentor and nurture your team. Effective 1:1 management of your leadership team. Skip level 1:1s to understand and help communications with your wider team
- Leverage modern technologies where appropriate. ClearBank want to lead the financial industry when it comes to technology. Be a champion of those technology choices across the floor
- Enable collaboration and innovation in the team and with stakeholders. Create an environment that drives positive energy and a mentality to succeed
- Build effective relationships across the business and customer base e.g. with revenue teams, Exco, Risk, and key customer technology contacts (CTO/VP Eng)
- Define metrics and ensure we can effectively measure success
Experience
- Experience leading people managers
- Experience leading technology teams
- Demonstrable experience of technology judgments and commercially viable decision making
- Full ownership of the software delivery lifecycle
- Able to take business problems and work independently and/or delegate to solve these
- Using best practice to improve products/services or processes
- Experience in cloud computing
- Experience managing stakeholders
- Risk Management process
- Delivering software in a regulated/controlled environment
- Supplier management experience
- Experience defining policies and embedding them
- Experience working in a Global Technology team
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:
- 42% of our senior management roles are held by women
- Our enhanced family leave policies
- Launching our partnership with Code First Girls
- Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
Our hiring process and what you can expect:
Application: A member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage.
Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience, and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too).
First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies, and your ways of working at the same time we’ll give you time to ask more questions about the role, the team, and learn more about the ClearBank culture. This will be via Teams.
Second Interview: This will be a competency-based interview with one or more members of our team.
Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
Offer: Congratulations! Get ready to transform banking forever!
Our commitment to you as a candidate:
We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get in touch to let you know we need a little more time.
We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.
We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, and sexual orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage, and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
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